TERMS AND CONDITIONS


Koaplaza Online Shopping Philippines (ph.koaplaza.com) owns and operates this website. Access to and use of this website and the products and services available through this website(collectively, the “Services”) are subject to the following terms & conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or to all of the website. This website has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

[Customer Policy]
Our customer policy, which sets out how we will use your information. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

[Prohibitions]
You must not misuse this website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam” or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Koaplaza.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it. Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this website remains the property of Koaplaza.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by KOAPLAZA and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

[Accuracy of Billing and Shipping Information]
In order to contract with KOAPLAZA you must be of legal age. When placing an order you undertake that all details you provide to us are true and accurate. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed. Your submission of personal information through the store is governed by our Privacy Policy.

[Products]
Certain products may be available exclusively online through the website. These products may have limited quantities. In case the product becomes out of stock after an order has been placed, we will contact the customer to offer two options: a) order another product of equal or greater value, or b) get a full refund.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

[Payment]
We accept payments via Paypal, Palawan, LBC, credit cards Visa, Mastercard, debit cards and bills payment (online banking or over-the-counter) with our partner bank (BDO). The transaction is in Philippine Peso. Credit card information is always encrypted during transfer over networks.

[Delivery and Shipping]
We will deliver right at your doorstep. For Metro Manila, delivery is 1 day or2 business days and outside Metro Manila within 3-4 business days.

[Note]
If the stocks are not available in Manila office, we have to send it from Korea to 
Philippines so it takes about 10 business days to arrive.

[Pricing and Availability]
We reserve the right to adjust the pricing of our items at anytime, without any notice. Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

[Cancellations]
Please call customer service at +63 2 856-1647 to initiate a cancel request

[Damages and Claims]
You must contact our customer service representative at + 63 2 856-1647 within 24 hours upon receipt of the item to report damage, if any.

[Quality Control verification]
Returns are only accepted once it’s verified that there are indeed damages or defects found on the products.

[Exchange]
Please call customer service at +63 2 856-1647 to initiate an exchange request within 7 business days of receipt of your item. All shipping charges will be shoulder by the customer. Please note that we reserve the right to refuse return, replacement if it has been evaluated by our Quality Control that the items went through abuse and/or misuse.

[General Conditions]
We reserve the right to refuse service to anyone for any reason at any time.

[Disclaimer of Liability]
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, KOAPLAZA and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect KOAPLAZA’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

[Linking to this Website]
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. Disclaimer as to ownership of trade marks, images of personalities and third party copyright Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with KOAPLAZA and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to KOAPLAZA.

[Indemnity]
You agree to indemnify, defend and hold harmless KOAPLAZA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.

[Invalidity]
You agree to indemnify, defend and hold harmless KOAPLAZA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.

[Complaints]
You agree to indemnify, defend and hold harmless KOAPLAZA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.

[Waiver]
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

[Entire Agreement]
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Tracking Packages


[Waiver]
After we dispatch your goods, we will email you a tracking number for the courier company (this will be based on your email preferences).The courier we used is LBC. There may sometimes be a delay of one working day between dispatching your order from our office in Manila or in Korea and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not sent out your order yet.
Please be patient. Most orders take 1-3 days to complete the verification, packing and dispatch process. If you require additional information on the location of your order please call or Manila office at (02) 856-1647.
Disclaimer:Kindly note that there is only one KOAPLAZA. Please do not place orders on any site claiming to be KOAPLAZA using any different URL. We are not affiliated in any way with those sites.

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